Payment Policy

Thank you for shopping with us! Please read our payment policy carefully to ensure you understand the terms and conditions that apply to transactions made through our website. If you have any questions, please feel free to contact our customer service team. You can easily get in touch with us via the Contact page; we are delighted to help.

Accepted payment methods

We currently accept the following payment methods:

• Visa
• Mastercard
• Maestro
• Apple Pay
  
• Google Pay
  
• PayPal
• Klarna
• Shop Pay
• American Express
• Twint
• Bancontact
  

Payment security

The security of your payment is our top priority. We use industry-standard encryption technologies to ensure that your personal and financial information is secure during the checkout process.

Payment processing

We process payments immediately at the time of purchase.

Once your payment has been successfully processed, you will receive a confirmation email with the details of your order.

Currency

Our website processes all payments in EUR.

Failed transactions

If your payment is declined or fails:

• Check that your card details or PayPal/ Apple Pay account have been entered correctly.
• Contact your bank or payment provider for more information.
• Is the problem still occurring? Then contact our support team; we are ready to help you.

Refunds and disputes

For information about refunds, cancellations, or disputes, please refer to our Return and Refund Policy.

For further inquiries:

If you have any further questions, please contact our customer service at

Onalie

Address: Unit 3D, North Point House, New Mallow Road, Cork, Cork, T23 AT2P, Ireland

Phone: +41 78 787 32 60

Email: contact@onalie.com

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Closed

Time Zone: (GMT+00:00) Greenwich Mean Time (Dublin)
Response Time: We respond within one business day